Protect your order from damage, loss, or theft during shipping.
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, contact us at luminainfo@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.
Items returned without first requesting and receiving return authorization will not be accepted.
For any questions regarding returns, contact us at luminainfo@gmail.com.
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged or if you received the wrong item. We will evaluate the issue and work to resolve it.
Certain items cannot be returned, including:
Perishable goods, such as food, flowers, or plants
Custom or personalized products
Personal care and beauty products
Hazardous materials, flammable liquids, or gases
Gift cards
Sale items are final and cannot be returned unless they arrive damaged, defective, or incorrect.
Please contact us if you have questions about the return eligibility of a particular item.
The fastest way to receive the item you want is to return your original item. Once the return has been accepted, you can place a separate order for the replacement item.
If your order is shipped to an address within the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without providing justification.
The item must be returned in the same condition in which you received it: unworn or unused, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase.
This right is subject to any exceptions provided under applicable consumer-protection laws.
We will notify you after we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at luminainfo@gmail.com.